P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Rome with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book round-trip transfers, we recommend requesting pickup from your hotel 2.5 hours before your flight. The drive to Ciampino takes about 30 minutes, and around 40 minutes to Fiumicino.
Good to know
Please take care during the transfer and help keep the vehicle clean. Otherwise, the provider may apply an additional cleaning fee.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: arrive 30 minutes before the scheduled time indicated in your booking
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
9.30 / 10
9.3
7 reviews
| 370,994 travellers
5 out of 7 reviews
10
09 / 04 / 2012
M
Monica
Spain
Los conductores fueron puntuales y muy agradables. No hubo ningún contratiempo y hemos quedado encantados con el servicio. Yo lo volvería a utilizar sin duda.Lo recomiendo totalmente.
10
08 / 22 / 2012
J
Jessica
Spain
Gran servicio. El chofer muy agradable y simpático. Súper puntuales tanto del aeropuerto al hotel como del hotel al aeropuerto. Lo recomiendo sin dudarlo. Muchas gracias por el gran servicio.
10
08 / 09 / 2012
E
ENCARNACION
Spain
EXCELENTE EL SERVICIO, LO ÚNICO QUE PAGAMOS A LA LLEGADA DEL HOTEL Y COMO A LA VUELTA NO ERA EL MISMO CHOFER TUVIMOS QUE ESPERAR A QUE LLAMARA A LA CENTRAL Y COMPROBARAN NUESTRO PAGO, QUE NO HUBO PROBLEMA. ASÍ QUE RECOMENDAMOS QUE PAGUEN AL FINAL UNA VEZ DE VUELTA AL AEROPUERTO.
8
07 / 18 / 2012
S
Sonia
Spain
Solamente quiero decir que el traslado del aeropuerto al hotel fue penoso, nos cobró 10 euros más por esperar una hora, ya que rompieron mi maleta y tuve que reclamar. No me acuerdo del nombre del conductor, era un señor de unos 50 años muy rubio, no hablaba nada de castellano. un csradura. Además conducía fatal.
El traslado del hotel al aeropuerto genial, era otro conductor, era de Albania, un encanto de hombre.
Nos indica el proveedor local, que en la recogida se incluye una hora de espera desde que el avión aterriza, si se tarda más en salir, hay un suplemento de 10€.
10
07 / 13 / 2012
C
CARMEN
Spain
Lo unico que no me gustó fue que el hotel era el que tenía que confirmar la recogida para la vuelta ya que nadie del hotel hablaba español y me costó un poco de trabajo. Por lo demás todo satisfactorio.
Una de las ventajas de reservar el traslado es que está todo confirmado desde el mismo momento de hacer la reserva, por lo que no era necesario que os molestarais en llamar a nadie.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 7 reviews
09 / 04 / 2012
Spain
Los conductores fueron puntuales y muy agradables. No hubo ningún contratiempo y hemos quedado encantados con el servicio. Yo lo volvería a utilizar sin duda.Lo recomiendo totalmente.
08 / 22 / 2012
Spain
Gran servicio. El chofer muy agradable y simpático. Súper puntuales tanto del aeropuerto al hotel como del hotel al aeropuerto. Lo recomiendo sin dudarlo. Muchas gracias por el gran servicio.
08 / 09 / 2012
Spain
EXCELENTE EL SERVICIO, LO ÚNICO QUE PAGAMOS A LA LLEGADA DEL HOTEL Y COMO A LA VUELTA NO ERA EL MISMO CHOFER TUVIMOS QUE ESPERAR A QUE LLAMARA A LA CENTRAL Y COMPROBARAN NUESTRO PAGO, QUE NO HUBO PROBLEMA. ASÍ QUE RECOMENDAMOS QUE PAGUEN AL FINAL UNA VEZ DE VUELTA AL AEROPUERTO.
07 / 18 / 2012
Spain
Solamente quiero decir que el traslado del aeropuerto al hotel fue penoso, nos cobró 10 euros más por esperar una hora, ya que rompieron mi maleta y tuve que reclamar. No me acuerdo del nombre del conductor, era un señor de unos 50 años muy rubio, no hablaba nada de castellano. un csradura. Además conducía fatal. El traslado del hotel al aeropuerto genial, era otro conductor, era de Albania, un encanto de hombre.
Nos indica el proveedor local, que en la recogida se incluye una hora de espera desde que el avión aterriza, si se tarda más en salir, hay un suplemento de 10€.
07 / 13 / 2012
Spain
Lo unico que no me gustó fue que el hotel era el que tenía que confirmar la recogida para la vuelta ya que nadie del hotel hablaba español y me costó un poco de trabajo. Por lo demás todo satisfactorio.
Una de las ventajas de reservar el traslado es que está todo confirmado desde el mismo momento de hacer la reserva, por lo que no era necesario que os molestarais en llamar a nadie.